Warranty Policy

At Stefo, we believe in the quality and durability of our products. That's why we proudly offer a 5-year warranty on all our e-bikes and e-scooters. Below you'll find all the details about our comprehensive warranty policy:


What is covered under warranty?

The 5-year warranty applies to:

  • Engine

  • Battery

  • Display


What is not covered by the warranty?

The warranty does not apply to:

  • Normal wear and tear of parts, such as tires, brakes and lights.

  • Damage caused by improper use, lack of maintenance, or accidents.

  • Water damage.

  • Modifications or repairs carried out by unauthorized parties.

  • External factors such as water or fall damage.


Conditions for warranty claims

  1. You must provide a valid proof of purchase.

  2. The products must have been used and maintained in accordance with the manual.

  3. If you have any problems, please contact our customer service at info@stefo.be or visit our store. Our experts will assess the issue and assist you further.


How does the warranty work?

If a defect is covered by the warranty:

  • We will repair or replace the defective part at no extra cost.

  • If repair or replacement is not possible, we will offer a suitable solution in consultation with you.

At Stefo, we strive to always offer you the best service and quality. Have any questions about our warranty? Feel free to contact our team. We're happy to help!