Multifunctional E-step Front pocket
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Frequently Asked Questions
Find answers to frequently asked questions about our products and services here!
How long does delivery take?
We deliver most products within 1-3 business days . If a product is out of stock, delivery may take 3-5 business days because we ship from a different warehouse.
Need an urgent delivery? Contact us! Same-day or next-day delivery is sometimes possible.
Can I track my order?
Once your order has been shipped , you'll receive a track & trace code by email. This allows you to easily track the status and location of your package.
For some orders , our team will contact you personally to arrange a delivery date or time. Didn't receive an update? Please contact us! We're happy to help.
Do I have a warranty?
Yes, you have a 5-year warranty on all e-scooters and e-bikes . For other products, please see the specific warranty terms or contact us.
What to do in case of problems or damage?
Are you experiencing problems or damage ? Please contact us immediately by email, phone, or visit our store. Our team is happy to help you with repairs, replacements, or other solutions .
Can I pay upon receipt?
Yes, payment upon arrival is possible! You can choose cash or card . You can also easily select this option at checkout .
Can I pay in 3 months?
Yes, you can pay in installments through Klarna and Alma Pay! You can choose between a 30-day deferral or 3 monthly installments .
Can i cancel my order?
Yes, you can cancel your order free of charge , as long as it hasn't shipped yet. Please contact us as soon as possible to arrange the cancellation.
Has your order already shipped? Use our easy returns process to receive a full refund.